Site Manager - Self-Driving Shuttle Operations (Columbus, OH)

Company Overview

May Mobility makes communities more vibrant and livable with fleets of self-driving vehicles that bring safety, convenience, and comfort to short-distance travel.  Built by a team with deep experience in transportation, robotics and autonomous vehicles, our vehicles provide a trusted option to driving, helping to reduce parking traffic, relieve congestion, and reduce accidents caused by human error.

Job Summary

May Mobility is entering into an exciting phase of growth for the company where we are moving into the operations phase of product development. We are looking for an experienced Operations leader to manage and oversee a fleet of Vehicles, Safety Driver's and Field Service Technicians. This role will also act as he direct interface for May Mobility with our customer.  This role will report directly to the Director of Fleet Operations and will be key in helping May Mobility meet the growing demand for our transportation services.  

Responsibilities and Duties

  • Ensure on-time, management of all key personnel and provide best in class customer service to both the internal and external customers. The Site Operations Manager will have responsibility for the entire site.
  • Lead strategic decision-making for the site, this leader will have a direct impact on the operating budget and profit and loss responsibility
  • Liaise with the customer to handle all escalations that could have a negative impact on the customers desired service
  • Oversee contracted safety drivers to ensure exceptional customer service
  • Support the engineers with reporting and timely action when a mechanical issue arises
  • Develop a safety culture that is beyond reproach
  • Create a work environment that values all team members

Required Qualifications and Skills

  • Associates degree or higher in Business, Technical Operations or related degree
  • 3+ years experience as a people leader in a fast adapting environment
  • Capable of thriving in a start up environment
  • Ability to make judgment calls in ambiguous situations 
  • Demonstrated project management skills
  • Excellent written and verbal communication skills
  • Experience meeting with customers and providing feedback
  • Experience managing a process in an operations environment
  • Ability to work with all Engineers, Operations and Executives
  • Strict attention to detail in a fast-paced environment with many moving parts
  • Unafraid to “roll up” their sleeves to help get the job done
  • Level headed leader who leads by example, understands the situation, assesses the best course of action and then executes on that action

Desirable Qualifications

  • 5+ years experience as a people leader in a fast adapting environment
  • Bachelor's degree or higher in Business, Technical Operations or related degree or equivalent experience
  • Prior experience in an automotive background
  • Working knowledge of Google Suite tools

Compensation, Benefits and Perks

  • Starting salary $60-65K
  • Paid health benefits including vision and dental
  • Generous paid vacation and holidays
  • Meaningful Stock Options
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